FAQ

  • Q. How do I protect my account from being accessed by unauthorized users?
  • A. Create unique passwords
  • Never give out your passwords
  • Always access Desire Payment Solutions with a trusted computer, with an updated anti-virus software installed.
  • Never click on a link in an email, even if it came from your friend.
  • Send us an email if you suspect a fake email or a fake web site.
  • Q. Am I allowed to have multiple Desire Payment Solutions accounts?
  • A. Yes. You may open as many Desire Payment Solutions account as you wish as long as each account has its own unique e-mail address.
  • Q. Now that I opened my Desire Payment Solutions account, how do I put funds into it?
  • A. You may receive payments to your account from other users or you may fund your account using the services of our global network of exchange providers that would be happy to exchange your national currency into Desire Payment Solutions. The exchange providers accept the following funding options: bank wires, Western Union, Money Gram, local mailed postal money orders, local cash deposits, credit cards and funds from other payment systems. Desire Payment Solutions does not offer direct account funding or withdrawal options.
  • Q. How do I convert e-gold, e-Bullion, Pecunix or Webmoney to Desire Payment Solutions?
  • A. Our exchange providers are more than happy to exchange your funds stored in a different payment system and put them into your Desire Payment Solutions account
  • Q. I have USD in my account and I need it to be converted to Euro. How do I go about this?
  • A. Please note that you can not exchange DPS USD and DPS EURO currencies inside of your Desire Payment Solutions account. You need to purchase each currency separately or exchange it through one of the independent exchange providers.
  • Q. What is an Exchange Provider? How do I work with an Exchange Provider to fund my Desire Payment Solutions account or withdraw funds from Desire Payment Solutions?
  • A. An exchanger is a person or company who, for a fee, exchanges cash, credit cards and a variety of other items (i.e. other digital or electronic currencies) into the type of currency requested by an individual or company. Remember that each exchanger listed is an independently owned and operated business. They each have their own sets of policies, procedures, fees and funding methods to meet their market demand. They are also located and serve various jurisdictions in various countries. You should do your own due diligence to determine which exchanger will best fit your needs relating to funding options.
  • Q. I have not received my verification e-mail or any other e-mail from Desire Payment Solutions as expected. What can I do?
  • A. Please check your SPAM/Junk e-mail folders. If the e-mail was there - please add no_reply@desirepayment.com and support@desirepayment.com e-mail addresses to your white list or address book in your e-mail software. This way all future e-mails from Desire Payment Solutions will not get filtered out. IMPORTANT! Desire Payment Solutions support staff does not click on any links in e-mails. If you are using Spam Arrest or any other spam blocking software that sends out validation links - we will not be able to click on them and you may not receive your expected response from us.
  • Q. I have sent an e-mail with question and it has not been answered. Should I send another e-mail?
  • A. Desire Payment Solutions support staff replies to every e-mail they receive. Please note that if you will send multiple messages our e-mail system may mark your e-mail as spam and will move it from queue of e-mails to be answered. It normally takes between 1 and 12 hours for us to reply to your e-mail depending on the issue that is being addresses. Please be patient.
  • Q. I have made a mistake in my date of birth. What can I do about it?
  • A. Date of birth is used for verification purposes and cannot be updated. You will have two options: you can open a new account and use a correct date of birth OR remember the date of birth you have entered in your old account.
  • Q. Someone claims to have sent a payment to my Desire Payment Solutions account but funds do not appear in my account history or in my account balance. What is wrong?
  • A. Please note that all payments between Desire Payment Solutions account holders are instantaneous. Every time the payment is made a unique transfer batch number is generated and is displayed in your account history. Account holders can provide this number to each other as proof of their payment. Please note, that if company refuses to provide you with the transfer batch number or provides you with the fake one - the payment, most likely, was never made.
  • Q. The company lists your logo or announces that they are working with Desire Payment Solutions. Can this be verified in any way?
  • A. Any such claim is FALSE. Please note that Desire Payment Solutions is owned and operated independently of any other business or company. If you have any questions about performance of a certain company or about any products and services that they offer - you need to contact that company directly. The mere fact that a vendor chooses to accept Desire Payment Solutions on his web site as a form of payment does not add legitimacy or credibility to any business entity.